Head of Quality and User Research

(Multiple states)

Full Time

Quality Assurance

Experienced

At Iron Galaxy Studios, our teams support a healthy work-life balance, promote continuous improvement, and champion a diverse people-focused culture. We encourage Producers from every heritage, lifestyle, or background to apply.

This is a full-time hybrid position in Chicago (IL), Nashville (TN), Austin (TX), or Orlando (FL) with relocation options for out-of-state applicants.

Our Team looking for an organizational leader to oversee, evolve and scale our approach to Quality across an increasingly complex set of products within the console, PC, and mobile ecosystems. You will be expected to work collaboratively with product leadership to define appropriate quality standards and best practices.

The Head of Quality and User Research will lead efforts to evolve our tools and metrics and also manage the growth and health of all disciplines in the Quality organization.

RESPONSIBILITIES

Lead and direct the Quality Org and its leadership team
Create a Product Quality studio strategy that holistically leverages QA, User Research, and more.

Create the vision for quality philosophy from early development to post-launch, live services, including integration with other departments/disciplines, best practices and, and customization to the needs of individual development teams in the organization
Responsible for defining Quality strategy, approach and execution in development projects. Develop strategic frameworks that empower teams to be held accountable for upholding quality and player impact as an essential factor in decision-making
Advocate Quality and how to assess and leverage it through industry recognized Best Practices.
Create sustainable, scalable systems that help evaluate, nurture, and grow the skills and the usage of our Quality department.
Manage the operating budget and forecasts for the Quality team

Define and report metrics on Quality service, including player-focused reports
Proactively Manage and communicate dept schedules at regular intervals, highlight risks and wins to the executive team.
Oversee studio relationships with partners/vendors
Strong communication skills to evangelize and convey Quality Org vision and initiatives to stakeholders
Create strategy of optimization - proper usage of available tools to gain the maximum benefit. This includes testing tools for functional, performance, automation, etc.

Ensuring that the development teams adhere to the principles, guidelines, and best practices of the Quality strategy

DESIRED SKILLS

Able to motivate a team, recognize good talent and bring out the best out of everyone.
Proven ability to work in a dynamic environment and adapt to shifting priorities

Strong interpersonal and communication skills, including problem-solving, decision making, written and oral communications
Ability to work with multiple stakeholders to build consensus and create teamwork to achieve goals and success
Able to analyze, define and drive process improvement
Previous experience managing a team or department tasked with working on multiple and complex projects
Familiarity and willingness to learn new technical frameworks, concepts, and tools

ABOUT US: Iron Galaxy is one of the world’s largest independent video game developers with 60+ shipped titles. Our people combine their talents to create amazing ports, epic remasters, and new experiences from the ground up. We partner with the top companies in the gaming industry to co-develop and support AAA game creation at the highest level. See why we have been certified by Great Place to Work and GamesIndustry.biz.

Iron Galaxy Studios is an Equal Opportunity Employer. We believe that a diverse workforce and an inclusive work environment are essential to making quality games. Our teams actively support equal access to career opportunities for all people regardless of age, race, ethnicity, gender, sexual orientation, gender identity or expression, disability, veteran status, national origin, and any other characteristic protected by applicable law.

We prohibit retaliation against individuals who present discrimination complaints to Iron Galaxy management or relevant government agencies. We strongly encourage women, people of color, individuals with disabilities, and veterans to apply.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Are you willing to relocate?*

What's your citizenship / employment eligibility?*

LinkedIn Profile URL:

Desired salary*

Earliest start date?*

References: Please enter names and contact information:

What is your location preference?*

Will you now, or in the future, require visa sponsorship to legally work in the U.S.?*

Are you currently authorized to work in the U.S. on a full-time basis for any employer?*

How did you hear about this job?*

(Leave blank if none) Other:

*Optional* What is your preferred name? What are your pronouns?

Iron Galaxy recognizes that gender identity extends beyond the binary construct defined by the federal EEOC. Your response gives us the opportunity to acknowledge ALL gender identities.

If you choose to answer, your response will not affect your opportunity, terms, or conditions for employment and will not in any way be used in the hiring decision.

Next, there is a set of optional EEOC questions about gender and race/ethnicity for government reporting purposes.

I currently identify my gender as:

(Leave blank if none) Self-Describe:

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

Autism
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
Blind or low vision
Cancer
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or hard of hearing
Depression or anxiety
Diabetes
Epilepsy
Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
Intellectual disability
Missing limbs or partially missing limbs
Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE A HISTORY/RECORD OF HAVING A DISABILITY NO, I DON'T HAVE A DISABILITY, OR A HISTORY/RECORD OF HAVING A DISABILITY I DON'T WISH TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Your Name	Today's Date

Human Check*

Submit Application